Help when you need it
AnyMediaPlayer Support
Set up your library, solve common playback problems, and send a useful support report for AnyMediaPlayer on iPhone, iPad, Apple TV and Mac.
Start in a minute
Try the demo
On the first screen, choose Try Demo. No account is required. The app loads public and Creative Commons/open sample live TV, movies, TV shows, music and a current program guide.
Connect your own media
Open AMP Pro Manager, enter the Device ID shown by the app, then add playlist URLs or files for Live TV, Movies, TV Shows and Music. Add an EPG URL to a Live TV source when available.
Reload the assignment
After saving, return to AnyMediaPlayer and choose Reload Assignment. Large collections can take longer to prepare; keep the save-progress screen open until it confirms completion.
Browse and play
Use the top tabs for Live TV, Movies, TV Shows, Music, Browser and Downloads. Search, sorting, groups, favorites and player settings are available from the bottom controls.
If something will not play
- Confirm the same media URL works on the same network in another current player.
- Check that the playlist subscription or media server is online and that its credentials have not expired.
- Try another item from the same source to separate one broken stream from a source-wide problem.
- Switch Wi-Fi or Ethernet back on, then return to the grid and start the item again.
- For Live TV, allow the automatic retries to finish. If the stream remains unavailable, the app returns to the channel grid.
- If playback still fails, include the details listed in “Send a useful report” below.
AnyMediaPlayer is a media player. It does not provide channels, movies, music, subscriptions or access credentials. Playback, program guides, catch-up, subtitles and metadata depend on the source you choose.
Library, downloads and network media
Large playlists
For the smoothest grids, split very large collections into several clearly named playlists. AnyMediaPlayer presents playlists of the same content type as folders.
Downloads and local files
Downloaded movies and music also appear in their matching library tabs. Playlist downloads remain streaming-only until you explicitly confirm that you own, administer, or have the owner's permission to download that library. Shared playback has a separate owner-controlled offline permission. See the Offline Saving Terms.
Network browser
Saved SMB, FTP, SFTP and WebDAV sources appear in Browser. Compatible DLNA media servers can be discovered on the local network.
Program guide and catch-up
EPG matching depends on channel identifiers and guide data from the selected source. Catch-up requires a supported provider archive or an authorized native DVR with retained recordings.
Tvheadend setup and DVR
Configure a secure TVH playlist, its XMLTV guide and recorder permissions. For the DVR Manager in AMP 1.2 (5), follow the Tvheadend setup and DVR guide. Live streaming can work while recording access is denied.
TVH DVR Manager
On a detected Tvheadend source in AMP 1.2 (5), open a channel's EPG → TVH DVR Manager, or choose TVH DVR Manager from that channel's Live TV player menu. The manager is scoped to the selected channel and uses that playlist's TVH account.
Events and quick recording
In Events, select current or future programmes and confirm the recording schedule. Use Record now with a duration when you want a timed recording. The additional Record action on a current or future EPG row opens quick options for that programme, including Record future episodes automatically.
Scheduled and Finished
Scheduled shows timers and active recordings: cancel a future timer or stop an active recording while retaining its file. Finished lets you play retained recordings or delete them after confirmation. Deleting a recording removes its file from the TVH server, not just from AMP.
Auto Rec.
Create, enable, disable or delete automatic recording rules. Rules use broadcaster series identifiers when available; otherwise AMP clearly labels matching by programme title and the selected channel. Check the preview and available duplicate options before confirming.
Recording profiles and storage
Choose from the recording profiles allowed by your TVH account. A single permitted profile is displayed without a selector. Recording storage shows Free, Used by TVHeadend and Total in GiB, with the checked time. Use Refresh to update it; another profile may record to a different disk.
Recordings are made by your TVH server, which must remain running and reachable. Allowed channels, recording profiles, ownership and recorder permissions control which actions are available. Automatic rules cannot recover unrecorded past episodes. Only record media you are authorized to save.
Controls by platform
iPhone and iPad
Use touch controls and device rotation. Music can continue in the background and can be controlled from the Lock Screen, Control Center, headphones and CarPlay audio.
Apple TV
Navigate with Siri Remote focus. Channel up/down, EPG, tracks and player menus are available without leaving playback. Sleep/wake recovery reloads an interrupted live stream when needed.
Mac
Use mouse or trackpad, keyboard arrows, play/pause and Back/Escape. Resize the window freely. Version 1.0 supports Apple-silicon Macs running macOS 14 or later.
Inside the player
Available controls can include seeking, aspect, audio and subtitle tracks, teletext, repeat, shuffle, autoplay, resume, subtitle size, equalizer and music visualizers.
Send a useful report
Tell us what happened and include the details below. This helps us reproduce the real fault instead of guessing.
- Device model, operating-system version and AnyMediaPlayer version
- Content tab and source type, such as Live TV, local file, SMB or DLNA
- The exact steps before the problem and what appeared on screen
- Whether another item from the same source plays correctly
- A screenshot or TestFlight feedback report when available
Never email a full playlist URL containing a username, password or access token. Remove or mask credentials before sharing diagnostic information.